Normally, physical products are returned, and the money gets refunded when someone requests a refund on those kinds of purchases. That’s not the case in terms of our digital products. The reason is that customers can’t actually return a digital product.

This means that once a consumer/customer has downloaded the content, then they have given up their consumer rights to a refund.

In case you have not yet downloaded your product, you can reach out to our customer service and request a refund.